Grand Feedback - August 2019

Guest experience is at the heart of everything we do here at The Grand, and to our team that means offering personal, efficient, and exceptional service to all of our guests, whether they're just popping in for a cocktail or two, staying with us for a special occasion, or planning a conference.

Your feedback - whether on social media, TripAdvisor, or another review platform - gives us the opportunity to celebrate our incredibly passionate and talented team members who make your experience memorable. Below you'll find just a few examples of some of the lovely feedback we received in August about our team members throughout the hotel.

As always, we really appreciate all of our guest and client feedback and are always delighted to hear about your Grand experience.

Check out our reviews or write your own on TripAdvisor.

View our profile or leave a recommendation on our Facebook page.

Tai - Conference & Events Coordinator

"Tai made the whole experience from start to finish seamless”

- Revinate feedback

Zoe in GB1 Restaurant

"The service was outstanding. Particular mention goes to Zoe, who served us. She was able to answer all our questions regarding the menu and had an excellent knowledge of the local wines that they were promoting at the time"

- Trip Advisor reviewer

Joe - Conference & Banqueting Supervisor

“He was very efficient, responsive and took care of every little detail which allowed me to enjoy the evening without any concerns"

- Revinate feedback

Our lovely Concierge team

"The concierge team are always incredibly helpful and friendly. They treat everyone like VIP’s and are really good with names"

- Trip Advisor reviewer

Boogie & Pedro in GB1 Restaurant

"We had a perfect breakfast thanks to Boogie and Pedro"

- Facebook reviewer

Will - Events Manager

“Excellent service and attention to detail, nothing was too much and Will dealt with last minute requests professionally and efficiently”

- Revinate feedback

Charlotte - Weddings & Special Events Coordinator

“Charlotte was lovely, and very helpful. Professional - but with a friendly, personal touch”

- Revinate feedback

Our Grand team

"All the staff are a credit to the Hotel. Nothing was too much for them to do for you"

- Trip Advisor reviewer

“Every member of staff we encountered was smiling and happy and ready to help with anything we required”

- Revinate feedback