Grand Feedback - November 2019

Guest experience is at the heart of everything we do here at The Grand, and to our team that means offering personal, efficient, and exceptional service to all of our guests, whether they're just popping in for a cocktail or two, staying with us for a special occasion, or planning a conference.

Your feedback - whether on social media, TripAdvisor, or another review platform - gives us the opportunity to celebrate our incredibly passionate and talented team members who make your experience memorable. Below you'll find just a few examples of some of the lovely feedback we received in November about our team members throughout the hotel.

As always, we really appreciate all of our guest and client feedback and are always delighted to hear about your Grand experience.

Check out our reviews or write your own on TripAdvisor.

View our profile or leave a recommendation on our Facebook page.

Gulia & Pedro - Cyan restaurant team

"Gulia and Pedro in the main restaurant helped make the evening meal one of the dining highlights of my year"

- Trip Advisor review

Taii - Conference & Events Coordinator

“Taii made the whole experience from start to finish seamless”

- Revinate feedback

Ewelina - Reservationist

"The Grand staff are very well trained and professional but a special thank you must go to Ewelina in reservations"

- Trip Advisor review

Will & Kasia - Conference & Banqueting team

"My second event with these 2 and I hope I always have them working my events - they are fab! Nothing is ever too much trouble and they are always visible and happy to help with everything"

- Revinate feedback

Paul - Concierge team

"As soon as we pulled up to the front and Paul greeted us with the opening of the car door and a big smile we knew a truly Grand stay had begun"

- Trip Advisor review

Yago - Conference & Banqueting Supervisor

"We had met Yago before the event and he knew exactly what we wanted and the timings required. He ensured that everything ran like clockwork on the evening"

- Revinate feedback

Charlotte - Weddings & Special Events Coordinator

“Listened carefully and worked with us to create a magical event. Went above and beyond to make the evening a success"

- Revinate feedback

Andrea - Event Manager

"Andrea was there on the day and made sure everyone was catered for and that everything was running smoothly for us"

- Revinate feedback

Yasmin - Deputy Conference & Events Sales Manager

"Yasmin was excellent - Very helpful and very professional"

- Revinate feedback

Our Grand team

"Food was delicious, service was exceptional and everyone was polite and extremely friendly"

- Revinate feedback